FAQs

ORDERED THE WRONG SIZE

Ring Size - Contact me within 10 days of receiving your order and I will honour an exchange for the correct size. You will be responsible for shipping cost and subject to a £5 re working fee.

Chain Length - Contact me within 10 days of receiving your order and I will honour an exchange for the correct length. You will be responsible for shipping cost and subject to a £5 re working fee.

MATERIALS

Metals - I use 14k Gold Fill, recycled Silver and recycled gold. Both are nickel free and hypoallergenic, however literally everyone is different and everyone reacts different to metals.

Stones – All of the stones I work with are natural entities, so no two pieces are exactly the same, which is why the item may look slightly different to the one pictured.

JEWELRY POLISHING SERVICE 

Have a few pieces that need polishing? I'd be happy to help you out! You will be responsible for paying the shipping cost + £5 polishing fee. Contact me to schedule (only applicable for Sterling Silver and Solid Gold jewellery)

HOW CAN YOU HELP SUSTAINABILITY?

Recycle or reuse the packaging materials.

Our jewellery was made to last. Don't ever just toss your jewellery in the trash when you don’t want to wear it anymore or if an item broke! Instead, donate your jewellery, pass it down to your kids or send it back to me to be repaired or recycled properly. This is so important and I really appreciate you continuing our zero waste efforts.   

GOLD FILLED INFORMATION

The quality of gold-filled is second to solid gold, so when it comes to durability. It is the best affordable option for gold jewellery. Here is a completely honest review on the use of gold-filled.

Lots of people will say ‘gold-filled will never tarnish, it’s waterproof and will last forever’ and in theory it’s true but in reality, it is a very optimistic thing to say. Gold-filled jewellery could last a lifetime, but there’s a lot of things that affect it, and who you are and what you do with it can have a massive affect on how well jewellery will last.

Here are some of the biggest things that can cause it to tarnish –

  • Pools, Hot Tubs and Sea Water
  • Body Chemistry and Sweat
  • Products such as Hairspray, Moisturisers, Perfumes and Sun Screen

Storing it properly can have a major impact on how long it lasts, in a small container, a low-humidity environment and making sure it’s always clean and dry before putting it away.

I do not recommend wearing jewellery in the shower and it is best to take rings off when washing up or applying hand creams etc.

NECKLACE LENGTHS 

Please see guide on necklace lengths for when ordering your jewellery. Please remember that this is a guide only and neck size can vary. If you have any doubt please measure the length of a necklace that you already own to check the size.